nn99 Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all users of the nn99 platform, accessible at nn99.vin, including the website, mobile application, and all services offered through these channels. When we say "nn99", "we", "us" or "our" in this document, we mean the operator of the nn99 platform.

By registering an account or using any part of the nn99 platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of the nn99 Terms and Conditions, which govern your use of the platform more broadly.

We take privacy seriously. Every data collection decision on this platform has a specific purpose tied to running the service, keeping your account safe, processing your PKR deposits and withdrawals, and meeting our obligations under applicable verification standards. We do not collect data for the sake of it, and we do not use it beyond what is described here.

2. Personal Data We Collect

The categories of personal data nn99 may collect from you include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC / passport number	Age verification, KYC compliance
Contact Data	Email address, phone number	Account communications, support
Financial Data	JazzCash / Easypaisa account reference, bank account details, transaction amounts in PKR	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Security, fraud detection, platform optimisation
Usage Data	Pages visited, games played, bets placed, session duration	Platform improvement, responsible gaming monitoring
Communications Data	Support chat transcripts, emails sent to our team	Resolving queries, quality assurance
Verification Documents	Copies of ID documents submitted for KYC	Identity and age verification

We do not collect data that is irrelevant to operating your account or providing the platform services. We do not collect sensitive personal data such as medical information, religious beliefs, or political opinions.

3. How We Collect Your Data

nn99 collects personal data through several channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal request, or contact our support team.
• Automatically — when you use the platform, our systems log technical data including your IP address, session timestamps, device information, and activity logs as a standard part of platform operation.
• From payment providers — when you initiate a transaction via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment provider shares transaction confirmation details with us.
• From identity verification services — when KYC checks are required, a third-party verification provider may confirm the authenticity of documents submitted.
• Via cookies and similar technologies — as described in the Cookies section below.

4. How We Use Your Personal Data

nn99 uses the personal data we collect for the following specific purposes:

Account Management

To create and maintain your player account, process login requests, update your profile details, and communicate account-related notifications such as password resets, deposit confirmations and withdrawal updates.

Payment Processing

To process deposits and withdrawals in PKR via your chosen payment method — including JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Transaction records are maintained for reconciliation and dispute resolution purposes.

Identity and Age Verification

To confirm that users are aged 18 or above and that the account details provided are accurate. Verification may be carried out at registration or at any point during your time on the platform. nn99 is strictly an adult platform and takes age verification seriously.

Fraud Prevention and Security

To detect and prevent unauthorised account access, suspicious transaction patterns, multi-accounting, and other forms of fraud or abuse. Technical and usage data play an important role in identifying irregular activity before it causes harm to your account.

Platform Improvement

To understand how players navigate the platform, which features are most used, and where improvements can be made. This analysis uses aggregated and anonymised data where possible.

Responsible Gaming

To monitor usage patterns that may indicate problem gambling behaviour and to support the operation of deposit limits, session timers, and self-exclusion features. For more on our approach, visit the Responsible Gaming page.

Customer Support

To respond to queries, resolve disputes, and maintain a record of communications for quality assurance purposes.

Legal and Compliance Obligations

To meet applicable verification and record-keeping requirements, including those related to anti-money laundering (AML) standards and know-your-customer (KYC) procedures.

5. Sharing and Disclosure of Data

nn99 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Ever. Data is shared only in the following circumstances:

• Payment Processors — JazzCash, Easypaisa, Raast, and other payment service providers receive the minimum transaction data required to process your deposit or withdrawal.
• Identity Verification Providers — A trusted third-party KYC service may receive copies of verification documents when identity or age checks are required.
• Game Providers — Third-party casino game providers may receive a session token and anonymised player reference to deliver games. They do not receive your full personal profile.
• Legal Obligations — Where required by applicable law or in response to a valid legal process, nn99 may disclose personal data to competent authorities. We will notify you of such requests where legally permitted to do so.
• Business Transfers — In the event of a merger, acquisition, or transfer of the platform, user data may be transferred as part of that transaction. You would be notified before your data becomes subject to a different privacy policy.

All third parties with whom nn99 shares data are required to handle that data securely and only for the purposes for which it was shared. We do not permit third parties to use your data for their own independent purposes.

6. Payment Data and PKR Transactions

All financial transactions on nn99 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment details — such as your JazzCash or Easypaisa mobile number, bank account reference, or card details — are handled directly by the respective payment provider using their own secure infrastructure.

nn99 does not store full card numbers, CVV codes, or complete banking credentials on its own servers. What we retain is a transaction reference, amount, timestamp, and payment method type, which is necessary for reconciliation, dispute resolution, and withdrawal processing.

Deposits must come from a payment account registered in your own name. This is both a security requirement and part of our anti-money laundering obligations. Payments from third-party accounts will be returned and may trigger an account review.

7. Data Retention

nn99 retains personal data only for as long as necessary to fulfil the purposes described in this policy, including any applicable legal and compliance obligations.

• Active account data is retained for the duration of your account's active status.
• Transaction records are retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents are retained for a period of five years from account closure or last verification event.
• Support communications are retained for up to three years to support dispute resolution.
• Technical and usage logs are typically retained for 12 months, after which they are deleted or anonymised.

When the retention period for a category of data expires, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8. Security Measures

nn99 takes the security of your personal data seriously. We implement a combination of technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

These measures include:

• Encryption of data in transit using TLS protocols across all platform connections.
• Encrypted storage of sensitive account and payment reference data at rest.
• Access controls that limit internal access to personal data to authorised staff members who need it to perform their role.
• Regular security reviews and testing of platform infrastructure.
• Two-factor authentication options available on player accounts to prevent unauthorised login.

No system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights or interests, nn99 will notify affected users promptly at their registered email address and take immediate steps to contain the incident.

You also play a role in keeping your account secure. Use a strong, unique password for your nn99 account and do not share your login credentials with anyone. If you suspect unauthorised access, contact support immediately at [email protected].

9. Your Privacy Rights

As a user of the nn99 platform, you have the following rights with respect to your personal data:

• Right of Access — You can request a copy of the personal data nn99 holds about you.
• Right to Correction — If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic profile details, you can update these directly from your account settings.
• Right to Deletion — You can request deletion of your personal data. Note that we may be required to retain certain data to meet legal and compliance obligations even after an account is closed.
• Right to Restrict Processing — In certain circumstances, you can ask us to pause processing of your data while a query or dispute is being resolved.
• Right to Data Portability — You can request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to Object — You can object to processing of your data for purposes beyond those strictly necessary to operate your account.

To exercise any of these rights, contact the nn99 support team at [email protected] with a clear description of your request. We aim to respond within 30 days. Where a request is complex or there are a high volume of requests, we may extend this period by a further 30 days and will notify you accordingly.

10. Cookies and Tracking Technologies

nn99 uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. It allows the site to recognise your device on subsequent visits and maintain session information.

Types of Cookies We Use

• Strictly Necessary Cookies — Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens. You cannot opt out of these.
• Functional Cookies — Remember your preferences such as language settings, display preferences, and your most recently visited game categories.
• Analytics Cookies — Help us understand how users interact with the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and does not identify you personally.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the platform, including keeping you logged in or remembering your settings between sessions.

11. Children and Minors

nn99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data through the nn99 platform, please contact us at [email protected] immediately. We will investigate and, where confirmed, close the account and securely delete any associated data without delay.

Age verification is a core part of our registration and ongoing compliance process. We take our obligation to keep minors off the platform seriously, and we support tools and awareness around responsible gaming for adults as well. See our Responsible Gaming page for more.

12. Changes to This Privacy Policy

nn99 may update this Privacy Policy from time to time to reflect changes in the platform, applicable standards, or how we operate. When we make meaningful changes, we will notify registered users at their email address and display a notice on the platform. The effective date of the most recent version is shown at the top of this page.

Continued use of the nn99 platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to arrange account closure.

If you have any questions about this Privacy Policy or how your data is handled, reach out to us at [email protected]. We are happy to explain anything in plain language.